RETURNS AND REFUNDS – OVERVIEW AND KEY POINTS
Introduction: This policy covers returns and refunds for our international British food store – conditions and procedures.
Return conditions: Good, complete, unaltered condition required – damage, use, or missing parts may lead to refusal.
Initiation period: Return requests must be made within a reasonable time after receipt (varies by product/jurisdiction).
Non-eligible: Personalised, opened sealed goods, special categories (hygiene/safety).
Accessories: All original parts and packaging must be returned – missing items affect acceptance/refund.
Faulty/defective: Claims accepted – we may request photos or extra details.
Wrong item: Return accepted – verified against order records.
Return process: Via your account – select order/item, follow instructions.
Inspection: Condition and completeness checked upon receipt.
Refund: To original payment method – based on product price (adjusted if condition less than perfect).
Refund timing: Varies by provider – we initiate promptly after approval.
Exchange: Available where stock permits – otherwise refund applies.
Partial returns: Allowed – each item assessed individually.
Cancellation: Before dispatch only – after dispatch, return procedure applies.
Abuse: We may limit/refuse returns where fraud/abuse is evident.
Legal rights: Statutory rights are not affected and take precedence.